Inkology Tattoo Removal Cream - Return and Refund Policy

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1. Acceptance of Terms and Conditions

By placing an order for Inkology Tattoo Removal Cream ("the Product") through our website or by any other means, you ("the Customer") agree to the following terms and conditions. This Return and Refund Policy ("the Policy") forms a legally binding agreement between the Customer and Inkology Tattoo Removal Cream ("the Company"). Any action taken by the Customer that deviates from these terms may result in the forfeiture of rights to returns, refunds, and claims.

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2. No Returns Policy

Due to the nature of Inkology Tattoo Removal Cream being a medical product, the Company operates a strict no-returns policy. Once purchased, the Product cannot be returned for a refund, exchange, or store credit under any circumstances. This includes cases where the Customer has changed their mind, ordered the wrong product, or simply no longer requires the product. As a medical product, Inkology Tattoo Removal Cream cannot be resold or reused, and thus, for hygiene and safety reasons, returns are legally prohibited by health and consumer protection laws. The Customer acknowledges and agrees that they fully understand and accept the medical classification of the Product and the associated limitations on returns.

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3. Refund Eligibility

Refunds will only be considered if the Customer has used the Product for at least 12 months and is unsatisfied with the results. The Company does not guarantee specific results, as the effectiveness of the Product may vary depending on individual skin types, tattoo characteristics, and adherence to usage instructions. If, after 12 months of use, the Customer believes they are entitled to a refund, they must submit a written request to sales@tattoofadecream.com, detailing their usage and results. The Customer will be required to provide:

• Proof of purchase (order number, receipt, etc.)

• Photographic evidence of the condition of the Product and results after 12 months of use

• Any other relevant information to support the claim

The Company reserves the right to review the evidence and, at its sole discretion, determine whether a refund is warranted. If the refund is approved, it will be issued to the original payment method within 10 business days. The Customer understands and agrees that no refunds will be granted before the 12-month period, and any refund request made before this time will be automatically rejected.

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4. Notification of Damages or Issues

Upon delivery, the Customer has a maximum of 24 hours to inspect the Product for any potential issues, such as damages or discrepancies (e.g., missing items or incorrect products received). The Customer must immediately report any such issues by emailing sales@tattoofadecream.com, including photographic evidence of the damage or error. Failure to report issues within the 24-hour period will result in the forfeiture of the right to make any claims regarding damages or missing items. After this period, the Company will not entertain any disputes concerning the condition of the Product upon delivery.

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5. Non-Returnable Items

Inkology Tattoo Removal Cream is considered a non-returnable medical product. In addition to the reasons outlined above, this Policy applies to any opened or used products, as they cannot be resold due to public health regulations.

The following items are explicitly excluded from returns:

• Inkology Tattoo Removal Cream (opened or unopened)

• Any other medical or personal care products

The Customer agrees that they fully understand and accept these restrictions.

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6. No Right of Cooling-Off Period

The European Union's 14-day cooling-off period does not apply to Inkology Tattoo Removal Cream. By law, products classified as medical items or personal care goods, such as the Product, are exempt from this cooling-off period. As such, the Customer has no right to return or cancel the order under EU regulations for cooling-off periods. The Customer acknowledges and agrees that they have no right to return the Product, regardless of location or jurisdiction, once the order is placed.

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7. Disputes and Limitation of Liability

By purchasing the Product, the Customer agrees that any dispute related to the return or refund policy, the Product’s performance, or any other issue arising out of this agreement will be resolved solely in accordance with the terms outlined herein. The Customer agrees to waive any and all claims against the Company regarding returns, refunds, or Product satisfaction, unless the claim is made after 12 months of use and in accordance with the refund process stated above. The Customer further agrees that the Company’s maximum liability is limited to the purchase price of the Product. The Company will not be liable for any indirect, consequential, or incidental damages arising out of the Customer's use or non-use of the Product, including but not limited to loss of profits, loss of reputation, or any other form of economic loss.

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8. Refund Process

Once the refund request has been received and reviewed by the Company (after 12 months of use), the Company will notify the Customer of its decision. If a refund is approved, the Company will process the refund via the original payment method within 10 business days. Please note that the Company is not responsible for delays caused by the Customer's financial institution or payment provider in processing the refund. Refunds will only be issued to the original purchaser. The Company reserves the right to reject refund requests from third parties or individuals who are not the original purchaser.

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9. Agreement to Terms

By placing an order for the Product, the Customer acknowledges that they have read, understood, and agreed to all the terms and conditions set forth in this Policy. The Customer further agrees that they are legally bound by the terms of this Policy and waive any claims or disputes that contradict it. The Company reserves the right to amend or update this Policy at any time. Any changes will be posted on the Company’s website, and continued use of the Product after such changes constitutes acceptance of the revised Policy.

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10. Contact Information

For any inquiries regarding the return, refund, or any other aspects of this Policy, please contact us at:

Email: sales@tattoofadecream.com

Address: Beauty House, Beverly Hills.

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